Cancellation & Refund Policy

Effective date: 19 October 2026Last updated: 19 October 2026

Cancellation

• Projects may be cancelled by the Client before work begins. To cancel, notify the Provider in writing.
• Any deposit paid to secure project start is generally non‑refundable as stated in the proposal.
• If work has already started, cancellations will be assessed and any refund will be pro‑rated based on work completed and non‑recoverable costs.
• The Provider may cancel a project for cause (e.g. non‑payment, abusive behaviour). In such cases the Provider will invoice for work completed and may retain the deposit.

Refunds

• Refunds are considered only where the Provider has not begun work or where a pro‑rated refund is warranted after cancellation.
• Refund amounts equal fees for unperformed work minus any expenses and hours already billed as per the proposal or SOW.
• Deliverables already accepted by the Client (staging approval, sign‑off, handover) are not eligible for refund.
• If the Provider cancels the project without cause, the Client will be refunded any prepayment for unperformed work.
• Approved refunds are processed to the original payment method within 14 business days.

Dispute & Termination

Any disputes regarding cancellation or refunds should be raised promptly. Termination and refund mechanics are governed by the proposal/SOW; the Provider and Client will attempt good‑faith resolution before taking further action.

How to Request

To request cancellation or a refund, contact us via the Contact page with your project details and reason for the request.