Shipping & Delivery Policy
We sell digital services, so nothing is shipped to you by courier. This policy explains how we deliver websites, apps, designs and marketing work online, how long it usually takes and what you receive at handover.
Effective date: 19 October 2026Last updated: 19 October 2026
1. Digital delivery only
All our services are delivered online. Depending on the service, we deliver by email, WhatsApp, a shared drive link, a private preview (staging) link or a Git repository, or by putting the work live on your own domain, hosting, online store, app store listing or ad account.
- There is no physical product and no delivery address is needed.
- There are no shipping or delivery charges.
- We deliver the same way to clients anywhere in India and abroad.
2. When the timeline starts
Your delivery timeline starts once all three of these are done:
- you have accepted our written quote or proposal,
- your advance payment has reached us, and
- we have the content, logins and approvals we need to begin.
We confirm the start date and the expected delivery date to you in writing.
3. Typical delivery times
These are typical times for a standard project. Your proposal states the exact timeline for your scope. Monthly services, such as SEO, ads, social media and maintenance, start on the date we agree and are delivered month by month for as long as the plan runs.
4. How delivery works
- We share the work in progress on a private preview link, or as design files, for you to review.
- You send feedback within the revision rounds included in your proposal.
- Once you approve and the final payment is made, we put the work live on your domain, hosting, store or app store, or send you the final files.
- We send a handover email with the links, logins, files and a short guide, and walk you through it if training is included.
5. What you receive
- Your website, store or web app live on your own domain and hosting
- Admin, hosting and domain logins, set up in your name
- Design files (Figma, PNG or PDF), when design is part of the project
- Source code as a Git repository or ZIP file, when included in your proposal
- For apps: the published Play Store and App Store listings, on your developer accounts
- For monthly services: the agreed work each month, with a monthly report where your plan includes one
- A handover guide and basic training
Logins and other sensitive details are shared with you privately, never in public channels.
6. When delivery is complete
Delivery is complete when the work is live on your domain, store or account, or when we send you the final files, as agreed in your proposal. If you do not reply to a review request within the acceptance period in your proposal, the work is treated as accepted, as set out in our Terms & Conditions.
7. Delays
If we expect to miss a date, we tell you in advance and agree a new one with you. Waiting for content, feedback or payments, or for third parties such as domain registries, app store reviews, payment gateway approvals or Google and Meta ad reviews, moves the timeline by the same amount of time. If we cannot deliver at all, our Cancellation & Refund Policy applies.
8. Revisions and extra work
Your proposal lists the revision rounds included. New features or big changes to the agreed scope are quoted separately before we start them, and may move the delivery date.
9. Faster delivery
Have a launch date or event coming up? Tell us before we start. If we can deliver sooner, we will confirm the new timeline and any change in price in writing.
10. Questions
For any question about delivery, email contact@growwbusinezz.com, call or WhatsApp +91 97503 92270, or visit our Contact page.